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Kunstateliers Slabbinck nv
050 / 31 25 57
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Frequently asked questions



General
1
Please suggest an Alb that will be for summer months. Is polyester the coolest material ? Which drapes the best?
2013-11-26 14:54:32 by anonymous

Unfortunately, there is no such thing as a "perfect fabric", it is always a compromise between "wrinkle", "heat" and "easy care". We have a made chart where we place the fabric on two axes: "warm/cool" "wrinkles more/ less" :

Alb fabrics chart
Ultimately, it is a matter of personal taste. Most of of dealers carry our albs in stock and all have fabric samples for you to feel. If you can not visit our dealers, you can also request small fabric samples.

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2
How do I remove wax stains from my altar cloth? How do I take care of the fabric?
2011-09-01 17:33:23 by anonymous Remove excess wax, then press with iron between layers of tissue to absorb the melted wax. Launder as usual.
For more information on fabric care and stain removals, please download our fabric care brochure.  (PDF 1013Kb).
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3
How does one measure the length of an alb?
2014-06-02 10:17:39 by anonymous

We measure the length of an alb (A-B) itself, not of the person: from the top of the vertebra to the top of the shoe (about 12"/30 cm less then the person's total height).

Albs can be made to measure at a supplement. In order to do so, one must dowload and fill in the the sizing chart.

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4
Looking at your albs on-line, I do not see a poly/cotton mix. Have you discontinued that?
2012-01-17 10:02:55 by anonymous We do not have poly/cotton fabrics, but we do carry fabrics that contain polyester for ease-of-use.

Here is a list of the composition of the fabrics:
- Brugia (92) : 100% wool
- Greco (77) : 70% polyester, 30% viscose
- Jersey (53) : 100% polyester
- Leo (70) : 90% polyester, 10% flax
- Livorno (20) : 55% polyestery, 45% wool
- Malta (66) : 70% polyester, 30% viscose
- Pius (54) :  100% polyester
- Prisma (26) : 55% polyester, 45% wool
- Ravenna (87) : 70% polyester, 30% viscose
- Terlenka (61) : 70% polyester, 30% viscose
- Vaticano (67) : 70% polyester, 30% viscose
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5
How does one pronounce your name, "Slabbinck"?
2013-12-03 14:41:06 by anonymous

The pronunciation of our name is "SLAH-bink".

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6
What is the fabric Trevira made of?
2016-02-23 09:07:20 by anonymous

Trevira CS is a mand-made fibre, developped by Trevira GmbH. It was developped for curtains, that is why it is fire retardant, but the Trevira GmbH has agreed to weave exclusive fabrics designed by Dirk Slabbinck for our company. The fact that the fabric is fire-retardant is a welcome side-effect in case the priest gets too close to burning candles…

 

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7
Do you custom alter vestments, and in particular stoles?
2016-03-31 12:28:36 by anonymous

As all our vestments are made piece per piece in our workhop in Brugge, it is perfectly possible to adapt the length of our stoles to fit you, design permitting. There is no extra cost for doing that.

Normally, a stole in a style 25 which is 145 cm or 57" long in total, and a style 38 is 155 cm or 61" long in total, including the capuche when folded. The effective front drop of stole, on the outer edge is about 120 cm or 47 1/4".

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8
How long is the delivery time?
2016-05-02 12:06:57 by anonymous

Items that we have in stock ship within 2 working days, textile items that are not in stock take about 3-4 weeks. You can check the availability on our website. You can also limit the offering on our website, to just the articles that we have in stock, by turning on the "express shop" button.

We have daily shipments with UPS to the US. Shipping time itself is about 2-3 days.

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Sales conditions
9
What is your return policy?
2016-01-14 13:30:05 by anonymous

Slabbinck delivers the best quality in liturgical vestments and we guarantee your satisfaction. If you are displeased with your purchase of any non-custom merchandise, simply call your local dealer for authorization and return, within thirty days after reception. Every order is assigned to a dealer whom you can contact. His address and phone number are clearly indicated.

Which orders can returned?
- any non custom order can be returned / only standard merchandise (as shown in catalogue).
- every order can be returned for credit or replacement after prior authorization with the Return Form, which shall be sent to you through our local dealer.

When can they be returned?
Requests for returns / complaints have to be made within 30 days after the reception of the order. (UPS delivery note used as proof). Credit will not be given on merchandise returned after 30 days.

How much is the credit?
- if no mistake was made on our end, a 10% restocking fee and a 15% shipping to Belgium fee will be charged (75% credit).
- if Slabbinck made a mistake, a 100% credit note or a free replacement will be made.

How to proceed?
After your timely request for authorization & return through our dealer, a Return Form with approval will be sent, and MUST be included in the return to your local dealer.

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10
I received two replies 2 minutes apart confirming the order. Did I place a double order?
2014-08-14 10:56:04 by anonymous

No need to worry, you placed the order only once! The reason why you received two confirmations, is simple : the first one was to confirm the order, the second to confirm the payment.

You might wonder why we do that. Well, here's why : the online payment is done by an online payment broker called Ogone. They work with the pop-up screen. In the past some customers have complained that they couldn't pay, simply because their browser blocked the pop-up screens and/or the fact that we transferred the customer to a third-party website. That is why we send the first confirmation, stating that we received your order, but you still have to pay. In case you are not transferred to the website of Ogone, we supply a direct link to their website to make the payment. The second e-mail is to confirm that the order went through.
 

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11
How do I get an e-voucher?
2017-01-09 09:28:48 by anonymous

You can receive an e-vouchers in three cases:

  • When we run a commercial action and we award a store-wide, time-limited e-voucher to apply a discount. You will receive this e-voucher. when you suscribe to our mailing list.
  • When you return an order, a unique and unlimited e-voucher equalling the value of that item, is created, valid only for you.
  • Upon closure of your gift registry, we award an e-voucher equalling 10% of the total of the articles ordered and paid for by your family and friends. That extra 10% in value is Slabbinck's gift to you!  More information on how to create and manage a gift registry.
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info dealerKunstateliers Slabbinck nv | L. Bauwensstraat 18 B - 8200 Sint-Andries (Brugge) - Tel. : 050 / 31 25 57 - F. : 050 / 31 83 58 -