Sales Terms and Conditions

1. IDENTITY OF THE SELLER 1.1 - Company Name: Slabbinck NV

   • Registered Office: Lieven Bauwensstraat 18, 8200 Bruges, Belgium

   • Company Number: BE 0405.140.690

   • Telephone: +32 50 31 25 57

   • Email: info@slabbinck.be

2. APPLICABILITY OF THESE GENERAL TERMS AND CONDITIONS 2.1 These general terms and conditions (the "General Terms") apply to every offer made via the website www.slabbinck.be; www.slabbinckoutlet.info and https://createyour.slabbinck.be. 2.2 Your order will only be confirmed if you have confirmed that you have read and accepted these General Terms. Placing an order on the site thus constitutes express and unconditional acceptance of the General Terms, in the version applicable on the date of the order. 2.3 We may amend the General Terms without personally notifying you. The changes to the General Terms take effect from the moment they are published on the site. However, ongoing contracts will always be subject to the terms applicable at the time of the sale.

3. GOODS AND PRICES 3.1 The prices listed on the site are in the specified currency with currency code and always include VAT. 3.2 We may modify the offers and prices on the site at any time. 3.3 We also reserve the right to refuse orders if it appears that the price indication and/or specifications of a product on the site are incorrect due to technical or human error. 3.4 Discount codes provided for commercial reasons are strictly personal, intended for one-time use, and cannot be combined with other discount codes, promotions, or ongoing offers.

4. AVAILABILITY – DELIVERY DELAYS 4.1 The site indicates whether a product is in stock. If a product is not in stock, the estimated delivery time is mentioned on the site. If no delivery time is stated, please contact us at info@slabbinck.be, and we will confirm a delivery time via email. 4.2 We are not liable for any delivery delays. However, we commit to informing you as soon as possible of any delays and, if desired, to offer a similar product at the same price level or a refund. 4.3 If goods are delivered on different dates due to their availability, the delivery period is based on the latest delivery date.

5. DELIVERY METHODS 5.1 All goods sold on the site are subject to standard delivery to the ground floor. 5.2 We deliver your order to the address you provide during the order. 5.3 We reserve the right to split a shipment into multiple parts. 5.4 Delivery can only take place once the order is confirmed and payment is validated. If the bank refuses the payment, the order will be canceled. 5.5 Delivery prices are always listed at the time of ordering on the website.

6. PAYMENT 6.1 We offer various secure payment methods through the Mollie payment platform.

7. RIGHT OF WITHDRAWAL 7.1 If you purchase goods from us, you have the right to inform us within 14 days following the day of delivery that you do not wish to keep the goods. From the moment you notify us of your withdrawal, you have another 14 days to return the ordered goods. This can be done without penalty and without giving any reason. This right of withdrawal does not apply to goods that are custom-made or adapted to your specifications (such as adjustments to corners, size, thickness, or additions). Please note that all our textile items are custom-made and cannot be returned. 7.2 During the first 30 days after delivery, we expect you to handle the order and packaging with care. If you still wish to return the goods, you may only unpack or use them to the extent necessary to determine whether you wish to keep them. Returns must include all accessories provided and, if possible, in their original condition. 7.3 You can return the goods yourself via mail or courier. You are responsible for transportation. Sometimes we prefer to collect the goods ourselves. If so, we will inform you in the confirmation of your return notification. 7.4 The direct costs of returning the goods are your responsibility. If we prefer to handle the collection, we will indicate the cost or provide an estimate. 7.5 If we handle the collection of the goods, we will refund the full purchase price within 14 days of your withdrawal notification. 7.6 If you return the goods yourself, we will refund the full purchase price, including any delivery costs charged, within 5 business days (i) after we receive your return or (ii) after you prove that the goods have been returned, whichever is earlier. 7.7 You can exercise your right of withdrawal by providing an unequivocal statement, but to simplify the process, we recommend contacting us via email at info@slabbinck.be or by mail to Slabbinck NV, Lieven Bauwensstraat 18, 8200 Bruges. We will send you a confirmation of your withdrawal. 7.8 In case of damage or use of the goods, we may claim compensation for the depreciation of the goods.

8. WARRANTY 8.1 We aim to satisfy our customers by offering a fast and efficient after-sales service. For questions or comments, you can call us at +32 50 31 25 57 or contact us via email: info@slabbinck.be. 8.2 We guarantee that the goods you order via the site comply with your order and meet the normal expectations based on the product specifications. 8.3 To facilitate processing, we recommend contacting us via email with a detailed description of the defect and photos. 8.4 Defects or damage due to wear and tear, incorrect use, water, oxidation, falls or shocks, negligence, poor maintenance, or use contrary to the manufacturer's instructions are not covered by the warranty.

9. COMPLAINTS AND DISPUTES 9.1 We always try to resolve any technical or delivery issues or complaints in a satisfactory manner for you. 9.2 We prefer to assist you with your complaint ourselves. The best solutions are found by contacting our after-sales service (info@slabbinck.be).

10. RESPONSIBILITIES AND LIABILITY 10.1 You are responsible for the information you provide during registration and ordering. 10.2 We are not liable for delivery delays or errors due to incorrect customer information. 10.3 We are not liable for indirect damage. Our contractual and extra-contractual liability is limited to the value of the ordered goods.

11. FORCE MAJEURE 11.1 In case of force majeure, we are not obliged to fulfill our obligations. We may suspend our obligations or terminate the agreement.

12. INTELLECTUAL PROPERTY 12.1 Our site, logos, texts, and images are protected by intellectual property rights.

13. APPLICABLE LAW 13.1 All agreements are exclusively subject to Belgian law. Only Belgian courts have jurisdiction.